import { NextRequest } from "next/server";
import { Role, SupportMessageSender, SupportTicketStatus } from "@prisma/client";
import { z } from "zod";
import { prisma } from "@/server/db";
import { fail, ok, parseJson } from "@/server/http";
import { requireUser } from "@/server/security/auth";
import { requireRole } from "@/server/security/rbac";
import { supportTicketInclude } from "@/server/support/includes";
import { serializeSupportTicket } from "@/server/support/serializers";

const schema = z.object({
  message: z.string().trim().min(1).max(3000),
  internal: z.boolean().optional()
});

export const dynamic = "force-dynamic";

export async function POST(request: NextRequest, { params }: { params: Promise<{ id: string }> }) {
  try {
    const auth = await requireUser(request);
    requireRole(auth.roles, [Role.SUPPORT, Role.ADMIN, Role.SUPER_ADMIN]);
    const { id } = await params;
    const input = await parseJson(request, schema);
    const ticket = await prisma.supportTicket.update({
      where: { id },
      data: {
        status: input.internal ? undefined : SupportTicketStatus.WAITING_CUSTOMER,
        assignedAdminId: auth.user.id,
        lastMessageAt: new Date(),
        messages: {
          create: {
            senderUserId: auth.user.id,
            senderRole: SupportMessageSender.ADMIN,
            body: input.message,
            internal: input.internal ?? false
          }
        }
      },
      include: supportTicketInclude()
    });

    return ok({ ticket: serializeSupportTicket(ticket) });
  } catch (error) {
    return fail(error);
  }
}